❓ Frequently Asked Questions
1. Are your toys safe for my cat?
Yes! All our toys are made from non-toxic, pet-safe materials. We carefully select fabrics, fillings, and designs to ensure they are safe for cats of all ages. As with any toy, we recommend supervising playtime to keep your cat extra safe.
2. What age of cat are your toys suitable for?
Our toys are designed to be fun for both kittens and adult cats. Kittens may enjoy tunnels, balls, and smaller toys, while adult cats often love interactive toys that stimulate hunting instincts.
3. How long does shipping take?
Our orders are shipped directly from our trusted suppliers. Average delivery times are:
Standard Shipping: 8–12 business days
Processing Time: 1–2 business days before your order ships
You’ll receive a tracking number by email as soon as your order is on its way.
4. What if my cat doesn’t like the toy?
We want every cat to be happy! If your cat isn’t interested in a toy, you can return it within 30 days of delivery for a refund or exchange (unused and in original condition).
5. Do you offer free shipping?
Yes! We offer free shipping on all orders. No minimums, no hidden fees — the price you see is the price you pay.
6. How do I clean the toys?
Most fabric toys can be spot-cleaned with a damp cloth. Avoid machine washing unless stated in the product description. For tunnels and larger items, we recommend gentle hand cleaning.
7. Do you ship worldwide?
Yes, we ship to most countries. If you don’t see your country at checkout, please contact us and we’ll do our best to help.
8. How do I contact you if I have more questions?
You can reach us anytime through our Contact page or by emailing support@catzy.store. We usually respond within 24 hours.